Complaints Procedure

K S Accountancy Services Complaints Procedure

Last Updated: June 2026

At K S Accountancy Services, we are committed to providing a professional and high-quality service to all our clients. If you are dissatisfied with any aspect of our service, we encourage you to tell us so that we can investigate the matter and seek a resolution.

How to Make a Complaint

Complaints can be made in writing by email or post.

Contact Details

K S Accountancy Services
Kirsty Smith
Telephone: 07745 520216
Email: kirsty@ksaccountancyservices.co.uk
Website: www.ksaccountancyservices.info

Please provide:

• Your name and contact details

• A description of your complaint

• Relevant dates and information

• Details of how you would like the matter resolved

What Happens Next?

Step 1 – Acknowledgement

We will acknowledge receipt of your complaint within 5 working days.

Step 2 – Investigation

We will investigate your complaint thoroughly and fairly. This may involve reviewing documents, correspondence, and discussing the matter with relevant parties.

Step 3 – Response

We aim to provide a full written response within 28 days of receiving your complaint. If additional time is required, we will keep you informed of progress and provide an updated timescale.

Step 4 – Resolution

Where appropriate, we will take steps to resolve the matter and improve our procedures to prevent similar issues arising in the future.

If You Remain Dissatisfied

If you are not satisfied with our final response and we are unable to resolve the matter, you may be able to refer your complaint to the relevant professional body.

If K S Accountancy Services is licensed and regulated by the Association of Accounting Technicians (AAT), details of AAT's complaints process can be found on the AAT website.

Continuous Improvement

All complaints are reviewed as part of our commitment to maintaining high professional standards and improving the quality of our services.